Some of these reactions help to diffuse the situation, for example, postponing, fogging, or coalition formation. Similarly, you will learn about common reactions to conflict. This knowledge allows you to take a step back from a conflict situation to understand where you are so you can make better choices that enhance interpersonal communication instead of further fuel conflict. You will learn about the five phases of conflict, including prelude, triggering event, initiation differentiation, and resolution. The focus then moves to types of conflict you are likely to experience-such as structural, relationship, or interactional-as you try to communicate interpersonally in modern work settings.
This chapter begins with an overview of what conflict is, in this case, the struggle that happens when people feel they have incompatible goals, wants, demands, or needs. describe ground rules for communication and strategies to resolve conflict.describe your conflict resolution style and.explain how communication in different cases escalates misunderstanding, differences, and conflict in the workplace.identify sources of misunderstanding, differences, and conflict in the workplace.describe a number of general types of conflict.
Upon completing this chapter, you should be able to:
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